**We're looking for someone in North America, UK, or Europe region for this role**
Zembr is a global team of diversely talented people, passionate about sharing their skills to help your business grow. We provide a wealth of talent at your fingertips, covering all silos of business. Our purpose every day is to help entrepreneurs succeed. We do this by providing the virtual team to grow our clients business.
Join a remote global team with a passion for achieving, and helping others succeed in business.
The key responsibility of the Virtual Assistance Team Leader is to ensure the Service is delivered to clients in a timely fashion, to budget and with quality results. This role involves managing & holding accountable a team of Virtual Executive Assistants and answering their day-to-day questions, removing roadblocks, and ensuring they are performing to a high standard. Resources and personnel must be allocated appropriately to deliver the best service for our clients. Projects must be administered correctly including set-up of systems internally, liaising with clients, measuring results, quality checking services provided and developing both internal and external reports.
Core Outcomes of the role:
- Build and maintain a high-performing team.
- Meet monthly revenue and budget targets.
- Ensure consistent team performance and output.
- Focus on team member training and development.
- Deliver services on time with satisfied clients.
Core Responsibilities:
- Client Onboarding: Set up clients, analyze team capacity, manage launch meetings, and handle queries.
- Weekly: Ensure report submissions, update team metrics, host meetings, provide feedback, and approve payroll.
- Monthly: Manage client spreadsheets, forecast revenue, assist with hiring, review invoices, and conduct health checks.
- Quarterly: Conduct VTO, review contract performance, and hold quarterly conversations with direct reports.
- Induction of New Staff: Create training schedules, welcome meetings, provide training resources, and assign tasks.
Why work at Zembr?
Zembr is a global team of (mostly) young people, passionate about sharing their skills to help businesses grow.
We live & breathe our Core Values…do these sound like you?
- Passionate - we love what we do, we love Zembr & we love our clients - oh, and we have fun!
- Proactive - we are always thinking ahead for ourselves & our clients and striving to do better.
- Communication - we communicate consistently & clearly and are always on the same page with no assumptions.
- Trusted & Accountable - we are confidential, open & honest and always do what we say.
- Christian family values based organisation + team
If this sounds like skills you have and you want to join our globally diverse team, please apply by clicking the 'apply now' button! Full time or Part time hours accepted.